The Service Management Integration for Scroll Sites is a specialized extension designed to bridge the gap between your documentation and your support team.
Important Deployment Note: > This is a companion app for Scroll Sites for Confluence. To use this functionality, you must have:
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Scroll Sites installed on your Confluence Cloud instance.
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Service Management Widget installed on your Jira Cloud instance.
Why use this extension?
While Scroll Sites transforms your Confluence content into branded, responsive help centers and documentation sites, the Service Management Integration adds the final layer of interaction.
By installing this extension on your Jira Cloud instance, you can seamlessly embed a widget directly into your Scroll Sites. This allows your users to view and interact with their Jira Service Management (JSM) and Customer Service Management (CSM) requests without ever leaving your documentation.
Key Benefits
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Unified Experience: Your users no longer need to jump between a documentation site and a separate portal to check ticket statuses.
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Contextual Support: Bridge the gap between self-help articles and active support requests.
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Streamlined Workflow: Manage requests and deliver high-velocity service at scale, directly through your customized help center.